Welcome to the Virolox Ecosystem. This policy governs all services provided by Virolox Trading and Marketing Private Limited, including our Marketplace, Learning Management System (LMS), Financial Services, and Hyper-local Delivery modules.
We operate on the principle of Data Minimization. We only collect what is strictly necessary to run the Super App. We do not engage in "data brokering" or sell your browsing history to third-party advertisers.
In addition to basic profile data, our "Super App" architecture requires:
With your explicit consent, we may use Face Recognition for secure "LMS Proctored Exams" or "Wallet Authentication."
Records of services purchased, food preferences, and home service frequency to predict your future needs.
Device ID, IMEI, and battery levels (to optimize app performance during low power modes).
Virolox uses machine learning algorithms to improve your experience:
We categorize our cookies to give you better control:
| Category | Purpose |
|---|---|
| Essential | Required for Virolox ID login and security. Cannot be disabled. |
| Performance | Helps us fix bugs in the "Food Delivery" and "Home Services" tracking. |
| Personalization | Remembers your "Favorite Restaurants" or "Saved Tutors." |
To provide a seamless experience, data flows between our modules:
Example: If you book a Home Cleaning Service, your Identity Data from the Virolox ID is shared with the verified service professional, while your Financial Data remains securely locked within the Payment Module.
Under India's Digital Personal Data Protection Act, you have the following rights:
Right to Correction: Update inaccurate data instantly via your profile.
Right to Erasure: "Forget me" request to delete all non-statutory data.
Right to Nominate: Nominate an individual to manage your data in case of incapacity.
Data Portability: Download your Virolox data in a machine-readable JSON/CSV format.
While we primarily store data on servers located in **India**, some cloud-based processing (like Email delivery via SendGrid or Analytics via Google) may involve data crossing international borders. We ensure all such partners provide "Standard Contractual Clauses" (SCCs) to maintain the same level of protection.
We do not keep data forever. Our retention periods are:
If your privacy concerns are not resolved by our support team, you may escalate to our Grievance Officer: